What are your customers saying about you?
Have you ever asked your customers why they use you? It's a simple question, and the answer only takes a couple minutes. It can be asked casually in conversation, or you can put it in writing too.
I have been guilty myself of not asking that simple question. It reveals a lot about how you can sell your services to new clients, what customers care about, what angle of your business you can market, and what other window cleaners are not paying attention to in their marketing, hopefully.
What did my customer say? Well, he said that they were very impressed with my window cleaning, he said that we were efficient, we were flexible, able to come on short notice for specific time periods, to clean the windows for important head office visits. He said he had an issue with us regarding our workmanship once, but we quickly resolved it and it hasn't happened again.
Those comments really made my day. They made me feel happy and positive about our work and the company we are.
So do yourself a favour ask your customers what they like about you.
Hopefully, they will have something positive to say. Of course they will, and you will learn.
Do you want to check out our website. Go to http://mmwindowcleaners.com or if you are advanterous you can click mmwindowcleaners.ca
Or call me 647-409-8144
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