Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts

Monday, February 13, 2012

Useful Window Cleaning Sites

Useful Window Cleaning Sites
 
Are you looking for worthwhile sites to improve your marketing, your expertise and to improve your business?
If you are a window cleaner you are in luck. There are many valuable Facebook groups, websites and mailing lists that will help you take your business to the next level.
 
But remember, the real problem is whether or not you will actually use the information. Many people may spend a lot of time or money to learn marketing, or how to improve their business but then put off or don't actually apply what they learn. What a waste. Apply what you learn, take a chance, implement the strategies you learn from this website and from others.
Here are some websites and resources I have found valuable.
 
 
Don the Window Cleaner Blog. Don Marsh is a great inspiration to me. I love watching his videos since he doesn't hold back any info from his viewers. He is not concerned about holding something back, thinking his competition is going to imitate him. His videos are very motivating. I don't agree with everything he says, and I probably price higher than he does,
Don's YouTube Channel. Here you can watch all of Don's videos. Not all of his videos are about window cleaning, he is heavily involved in local and national politics so there are some political videos there too. I stay neutral on politics by the way.

 
http://www.window-cleaning.net/aboutwcn.htm. This is the Window Cleaning Network, run by Gary Mauer. It has some good discussion through email. The strongest discussion in this group revolve around the International Window Cleaning Association, a sort of boring to myself. And Fabricating Debris which is a very important issue.
https://www.facebook.com/groups/windowcleaners/. A great group in Facebook with lively discussions about all things Window Cleaning. Ask to join. 

https://www.facebook.com/groups/129112985412/. Karl Robinson's Facebook group where all window cleaning news is aggregated and compiled. I'm not sure how he gets all the news, but I appreciate it as do thousands of others.

Here ishttp://robinson-solutions.blogspot.com/. This is Karl Robinson's Blog with all the fantastic news from around the world.
 
Kevin Dubrosky is a very successful window cleaner and marketer who has helped many window cleaning business including myself implement strategies to improve profitability and advertising. Kevin's Marketing site is essential, even if you are not in the cleaning business.
 
The Good Life Window Cleaning. Paul McQuillan's website devoted to improving the marketing of your window cleaning. Paul has many good suggestions, and I actively read his website and his discussions on LinkedIn.
I apologize to any I may have left out. As time goes by I'll update this post with new resources that will help to bring your business to the next level.

Thanks For Reading My Blog. Feel free to give me a call for window cleaning or any advice.

Mike Polsky
647-409-8144


 
 




Friday, February 10, 2012

What do customers say about you?



What are your customers saying about you?


Have you ever asked your customers why they use you? It's a simple question, and the answer only takes a couple minutes. It can be asked casually in conversation, or you can put it in writing too.

I have been guilty myself of not asking that simple question. It reveals a lot about how you can sell your services to new clients, what customers care about, what angle of your business you can market, and what other window cleaners are not paying attention to in their marketing, hopefully.

What did my customer say? Well, he said that they were very impressed with my window cleaning, he said that we were efficient, we were flexible, able to come on short notice for specific time periods, to clean the windows for important head office visits. He said he had an issue with us regarding our workmanship once, but we quickly resolved it and it hasn't happened again.

Those comments really made my day. They made me feel happy and positive about our work and the company we are.

So do yourself a favour ask your customers what they like about you.

Hopefully, they will have something positive to say. Of course they will, and you will learn.

Do you want to check out our website. Go to http://mmwindowcleaners.com or if you are advanterous you can click mmwindowcleaners.ca

Or call me 647-409-8144

Friday, May 1, 2009

Working as a subcontractor


Working As A Subcontractor
 
I haven't posted for quite a while. So I apologize.

I wanted to speak about something that could really add a nice income stream to your business. Subcontracting. Many janitorial companies in particular, don't want or don't know how to properly clean windows. Many are very eager to work with a window cleaning company to clean windows for their clients. They may be happy because they may have turned down window cleaning jobs before, but now, they can have someone they trust clean the windows, and they can make a tidy profit on it.

I have worked with several janitorial companies over the past year. One janitorial company I have cleaned a restaurant for. Another has me clean some insurance office windows. Another had me clean payday loan centres, And this latest one has me clean condo sales offices. Generally there are two kinds of companies, serious business owners who charge good prices, and are reaping the benefits, and ones who charge very little and are working like dogs. I have worked with both.

The important things to deal with when you work with companies is this. Provide a pay period that they must pay you by. For example due on receipt or due in two weeks. You deserve your money, and don't stand for not getting paid til the customer gets paid. Let the contractor manage the risk, that will be a large weight off your back.

Try to put things in writing, even if it's just an email. For each new job you bid on send an email outlining what work you will do, and how much you will charge. Often terms are forgotten and arguments or misunderstandings may arise.

Don't feel that you need to cut your prices. I have charged decent prices, and the contractor was still able to put a decent cut on top of it.

Good communication is key. A janitor doesn't think like a window cleaner, and he might not understand your pricing, what work is involved, or other issues.

An advantage of working as a subcontractor is that you may get jobs that you may not get through your marketing efforts, or you may not be allowed to bid on.

Of course, janitors are not the only people you can work with. You can subcontract for property maintenance companies, national service companies, even other window cleaners.

So, in summary. Set payment terms, communicate, put things in writing, and don't cut your prices if you don't have to.

Thanks for reading my blog. If you are in the Toronto area, and want your windows cleaned. Call me. I am the Toronto Window Cleaner. 647-409-8144